Construction : Customer Satisfaction

Customer Service and Satisfaction Policy

Barnfield provides comprehensive training for all staff, together with full information on the regulations set out in the Property Misdescriptions Act.

Our customer service procedures are set out in the Customer Service Handbook provided to all employees and focus on communication being clear and honest.

Prior to legal completion of a property, a detailed demonstration and explanation of operation manuals is provided to each customer

Within two working days of our customers move, our Site Manager will check that the move is going smoothly.

Two weeks after the move, a mutually convenient time will be arranged with our customers for our Construction Team to visit to discuss any matters requiring our attention.

Four weeks after the move, the Construction Team will visit our customer again to review any matters of concern.

The service will include a complementary paint touch up service.

We are committed to dealing with all legitimate customer service issues after a new Barnfield Home is occupied.

Every site and business unit is assessed monthly according to customers’ responses and this performance is reviewed at management meetings.

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